Okairi Store's compensation and return policy:
At Okairi Store, we prioritize providing high-quality service to our customers and always strive to ensure your complete satisfaction with our products. Here is our compensation and return policy:
1. Compensation in case of product damage:
If you receive defective or damaged products during shipping, please contact us within 5 days of receiving your shipment. We will provide appropriate compensation, either by reshipping the product or refunding its value, according to your preference.
2. Product return due to customer error in size or other reasons:
If the customer made a mistake in selecting the size or decides to return the product for any reason other than our fault, the return will be accepted, but the return shipping fee will be deducted from the order total. The product must be returned in its original, unused condition, and we will issue a refund after receiving and inspecting the returned item.
3. Cancel a paid order:
If you request to cancel a paid order before it is shipped, a bank fee of 2.2% will be deducted from the total amount paid if you paid by Visa, and 6% if you paid through Tamara, to cover transaction and return costs. The remaining balance will be fully refunded to your original payment method.
Important instructions:
- You should contact customer service if you have any problem or inquiry regarding the compensation or return process.
- Products must be returned in their original condition and securely packaged to avoid any damage during the return process.
- The specified deadlines for the return and compensation process must be adhered to in order for it to be carried out smoothly.
- Policy details may vary based on the type of product and the specific context of each case.
We strive to provide excellent service and a satisfying shopping experience for all our customers, and we look forward to serving you in the best way possible. If you have any further questions about our compensation and return policy, please don't hesitate to contact our customer service team.
